Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt / proof of purchase.

To start a return, contact us at info@totsrc.com . If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@totsrc.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), damaged items caused by end user (in use or in installation), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

IF you have opened your package, and decide to return it, I can no longer sell that as new and a 10% FEE will be deducted from the value of the Item in your refund to you.  If you have opened your package and contents are missing, I can no longer sell that unit at all and a 50% deduction will be accessed to your item(s).  All return shipping If I purchase the label for you will be deducted from your returns.  ToTsRC/ToTsRETRO is a small family business, and I know sometimes mistakes happen when we are ordering.  If you received an item and it is not what you intended to order, simply keep the item in its package and notify me to facilitate a return quickly. 

If you have used the item, Damaged the item and then decide to return the item, no refund will be warranted or given.

ToTsRC is not responsible for how a Customer ultimately uses the product, whether they do so correctly or incorrectly is not our responsibility.  However, I am here if you have any questions or doubts before you start your order or begin to use your items. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or if any deductions will be taken. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company (24-72hrs)to process and post the refund to you.